We would firstly like to thank you for your patience through these strange times and ask that you please take a few minutes to read the information in order to become familiar with what to expect when you visit us for your dental appointments.
If you had pain or problems through the lockdown period and we haven’t been in contact with you please call the practice so we can make you an appointment.
The team have worked very hard to put into place all new special measures both for your and our own protection. We have all the required PPE and are now able to carry out most procedures performed prior to the lockdown period.
PLEASE DO NOT JUST TURN UP AT THE PRACTICE
We are asking patients to contact the practice to make all new appointments.
EXISTING APPOINTMENTS MADE PRIOR TO LOCKDOWN
Any appointments made prior to lockdown unfortunately have been cancelled and we ask that you please call to rearrange these at your earliest convenience.
Please contact our reception team on 01926 852504/258283
What if I have a dental problem?
We ask that you don’t just turn up at the practice and you call us and we will make you an appointment over the telephone.
Arriving at the practice
Due to social distancing requirements we have a very limited capacity for people to wait for their appointment in our waiting rooms. On arrival please wait outside and either a nurse or member of reception team will let you into the practice. Do not turn up too early as we will only let you into the practice five minutes before your appointment. Please do not be late as this will make the dentist run late for everyone else. Sincere apologies if we are running late!
We ask that you attend the practice wearing a facemask or face covering.
On entry to the practice your temperature will be taken with a contactless forehead thermometer. If you have a temperature you will be asked to leave, return home and self-isolate as per government guidelines. You will be asked to use hand sanitiser and asked some covid questions.
We can only allow the patient themselves to enter the practice unless there are exceptional circumstances. One parent is allowed to accompany a child under 18. Please ask our reception team if you have any concerns about this.
We are running a one way system through the practice so all paperwork and payments are also done on arrival and you will exit the practice via a back door.
Further appointments are made in surgery.
Unfortunately the toilets are out of bounds during this time.
Which dentist will I see?
We will try to keep you to your usual dentist, however, if you are having problems you may have to see another dentist within the practice first.
Protective clothing for our team
We will be wearing additional protective clothing to what we normally wear.